["DSIMFly"] (“we” or “us” or “our”) respects the privacy of our users (“user” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [our website] [our mobile application], including any other media form, media channel, mobile website, or mobile application related or connected there to (collectively, the “Site”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification.
You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us [when you register with the [our website] or [our mobile application] or when you choose to participate in various activities related to the [our website] or [our mobile application], such as online chat and message boards. You are under no obligation to provide us with personal information of any kind, however, your refusal to do so may prevent you from using certain features of the [our website] or [our mobile application].
Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site. [If you are using our mobile application, this information may also include your device name and type, your operating system, your phone number, your country, your likes and replies to a post, and other interactions with the application and other users via server log files, as well as any other information you choose to provide.]
Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the [our website] or [our mobile application]. [We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, [Payment Gateways], and you are encouraged to review their privacy policy and contact them directly for responses to your questions.]
Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device.
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. The ways we use your information include:
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide, please be aware that no security measures are perfect, and no method of data transmission can be guaranteed against interception. We cannot guarantee complete security if you provide personal information.
These Terms and Conditions establish a binding legal agreement between you (referred to as "the User") and DSIMFly, a private limited company registered in England, with its office located at …………………………………..(Enter registered address here)
An Embedded Subscriber Identity Module (eSIM) enables the Customer to access the network without requiring a physical SIM card. To purchase an eSIM, the User must register via our Application and confirm that their device is not locked to any network. Acceptance of the Terms of Use is necessary to complete registration and purchase. The DSIMFly Privacy Policy and Cookie Policy are accessible through the Application during registration.
When using our Services, you agree to:
To use DSIMFly services, the Customer must accept the General Terms and Conditions. The Customer, either directly or via a third party (such as a hotel or travel agency), must provide required information through the DSIMFly website (d-sim.co.uk), including their first and last name, billing address, and email. The Customer is solely responsible for maintaining the confidentiality of account details and SIM security codes. To be eligible for the Services, the Customer must be at least 18 years old.
The Services will only be activated once the following steps are completed:
Please note that the Services do not support calls or access to emergency services. Although a number may be assigned to your data Plan, this does not entitle you to permanent ownership of the number, and it may be changed or withdrawn without prior notice.
It is the Customer's responsibility to ensure their device is compatible with eSIM and unlocked. Device compatibility can vary by carrier and country of origin. The Customer is encouraged to check device compatibility using the list provided at checkout. By confirming the compatibility of their device, the Customer assumes responsibility for the accuracy of the information provided. Please note that the compatibility list is not exhaustive, and some newer eSIM-compatible devices may not yet be listed.
1. Plans are typically activated and paid for through the DSIMFly app.
Plans are valid for the specified duration and data allowance. To avoid service disruption, you must renew your Plan before your data expires We may offer an auto-renewal option, where your payment method is charged at the end of each Plan period to maintain uninterrupted service. The recurring payment may change if you modify your Plan or we adjust prices, with prior notice provided. You can cancel auto-renewal or update payment preferences anytime through the App or by contacting our customer support team. Any changes to auto-renewalor cancellations must be made at least 24 hours before the current Plan expires to take effect.
Data usage is rounded up to the nearest kilobyte at the end of each session. All unused data will expire immediately if your Plan is terminated for any reason.
Our network providers measure your data usage. Once your data allowance is depleted, you will no longer be able to send or receive data via the DSIMFly network. Data usage is higher when performing bandwidth-heavy activities, such as video streaming or using your device as a mobile hotspot.
You remain responsible for all activity on your account, even if another person uses your device. If you purchase additional data or a new Plan, your usage will reset, and speeds will be restored.
Certain activities, such as tethering or using your device as a modem, may be allowed under your Plan but are subject to our Fair Use Policy.
Network access requires a capable device and an eSIM, and the availability, speed, and coverage may vary. During peak times, network providers may reduce speeds. Data-heavy activities like online gaming and streaming may be restricted or unavailable in areas with limited coverage.
Network service is influenced by multiple factors, and coverage and quality may change without prior notice. Outages and interruptions may occur on third-party networks, and we cannot be held responsible for any service disruptions or reductions in speed or coverage.
If you violate our Fair Use Policy or misuse our Services in a way that negatively impacts the network or other users, we reserve the right to reduce your speeds or suspend your service.
All prices include UK VAT and are quoted in British pounds (£), with payments processed in the same currency.
No refunds are provided if your device is incompatible with eSIM or is locked by a mobile provider. Each Plan has a set validity period, and no refunds will be issued for unused data after the Plan expires.
We regularly review and update the pricing and structure of our Plans.
Please refer to our Privacy Notice and Policy for details on how we collect, process, and safeguard your personal information.
We may require you to compensate us for any foreseeable losses we incur as a result of misuse of the eSIM or Services.
For information on how we handle complaints and offer alternative dispute resolution, please refer to our ‘DSIMFly Code of Practice on Complaint Handling and Dispute Resolution’ available at Complaints.
Ombudsman Services provide alternative dispute resolution for DSIMFly customers, and further details can be found at www.ombudsman-services.org
These terms are governed by English law, and disputes will be settled by the English courts.
If we fail to enforce any part of this contract, it does not mean we have waived our rights. If any part of this contract is deemed invalid or unenforceable, the remaining provisions will continue to apply.
We may transfer our rights under this contract to a third party, provided we notify you in advance. If you believe this will negatively affect you, please contact us.
This contract is personal to you, and you may not transfer your rights without our consent. No third party may benefit from this contract.
While we strive to ensure the accuracy and reliability of the Services, we cannot guarantee they will be free from errors or interruptions. The Services are provided “as is,” and we disclaim any warranties, including those of merchantability, fitness for a particular purpose, or non-infringement.
Your use of the Services is at your own risk, and we are not responsible for any errors, data loss, or performance issues. Some jurisdictions may not allow the exclusion of implied warranties, so these exclusions may not apply to you.